Warranty and Refund/Return Policy

We stand behind everything we sell. If something isn't right, we'll make it right. Below are the terms for returns, exchanges, and warranty coverage across our product lines.

Returns

Return Window

All items may be returned within 14 days of delivery, provided they meet the conditions below.

Eligibility

To be eligible for a return, items must be:

• Unused and in original condition

• In original packaging with all included components

Who Pays Return Shipping

If the return is due to our error — wrong item, defective product, or shipping damage — eRideLife covers return shipping in full.

If the return is a change of mind or buyer's error, return shipping costs are the customer's responsibility.

No Restocking Fees

We don't charge restocking fees. If your item is eligible for return, you'll receive a full refund of the product price.

How to Initiate a Return

Email [email protected] or call (720) 802-6767 with your order number. All returns require prior approval before shipping back to us.

Refund Processing

Once we receive and inspect your return, refunds are typically processed within 5–10 business days to your original payment method.

Product-Specific Return Conditions

Fire Extinguishers

Extinguishers must be unused and undeployed for return eligibility. A discharged or partially discharged extinguisher cannot be returned — however, FCL-X extinguishers are eligible for refill service. Contact us to arrange a refill.

Apparel

Apparel must be unworn, unwashed, and in original condition with tags attached.

Accessories

Accessories must be unused and in original packaging. Installed electronic components — including circuit boards and controllers — cannot be returned once installed.

Non-Returnable Items

The following are final sale and not eligible for return:

• Custom or personalized items

• Sale items and gift cards

• Installed electronic components

• Items damaged through misuse or improper handling

Exchanges

To exchange an item, initiate a return for the original item and place a new order for the replacement. Once your return is approved, your refund will be processed and you can purchase the correct item.

Damages & Incorrect Orders

Inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 24 hours at [email protected] with photos or video. We'll cover return shipping and send a replacement or issue a full refund at your preference.

Warranty

Fire Extinguishers — FCL-X Product Line

FCL-X lithium battery fire extinguishers carry a 5-year manufacturer warranty from the date of purchase, covering manufacturing defects and performance failures under normal use conditions.

The warranty does not cover:

• Discharge or use

• Physical damage from dropping or mishandling

• Unauthorized modifications

• Normal wear and cosmetic issues

To submit a warranty claim, contact us at [email protected] with your order number and a description of the issue.

Apparel & Accessories

Apparel and accessories are covered for manufacturing defects within 30 days of delivery. Contact us with photos and your order number and we'll make it right.

Shipping

Orders typically ship within 3 business days. You'll receive a tracking number as soon as your order ships. A signature is required for all orders valued over $50.

If a delivery attempt is missed, contact the carrier directly to reschedule. Additional re-delivery costs may be passed to the customer if multiple attempts fail.

Price Match

If an item you purchased goes on sale within 7 days of your purchase date, contact us and we'll match the lower price — one time per order.

Questions

Phone: (720) 802-6767 Email: [email protected]

We're a small team and we pick up the phone. If something isn't right with your order, call us.